Customer Service

Shipping and delivery

Delivery period

All orders are processed as soon as possible.

If all articles are on stock and a confirmation of the payment is received, the order will normally be shipped within 2 days.

With iDeal, Credit Card and/or Paypal the confirmation of payment is received immediately. Payments by bank normally take 1-3 days, international payments even longer.

Costs

Netherlands:

€ 1,75 for orders sent as regular mail.
€ 7,95 for orders sent as parcels.

European Union:

From € 3,95 for orders sent as regular mail, depending on destination.
From € 8,95 for orders sent as parcels, depending on weight and destination.

Overige landen:

From€ 9,95 depending on weight and destination.

The actual shipping cost will be calculated and displayed directly in your shopping cart once you are logged in and/or have selected the destination country.

You are always responsible yourself for any import and/or customs charges in your country. Please contact your local customs or tax office.

Track and trace online

Your order will normally be shipped by TNT-post:

Parcels can be traced on the website of TNT using the TNT-track-and-trace code. You can find your track and trace code and a link to the TNT-website in your shipping announcement.

Delivery period - no stock

In case an article of your order is not directly available, we will contact you and offer the following options:

Wait with shipping of the order until all items are in stock.
Replace the article with a similar product.
Ship the order with the articles which are available and refund the articles not delivered.
Cancel complete order

In other words, you will never receive any unsollicited articles.

Import restrictions

As a result of import restrictions, it is not always possible to deliver an order to your country, there are for example:

general import restrictions
import requirements seeds
import requirements bulbs

European Union

No restrictions apply for shipments to countries within the European Union. This means you can order all articles on our website including seeds and bulbs.

Outside the European Union

For shipments to countries outside the European Union restrictions such as import bans or requirements for an import permit may be applicable. If it is not (yet) possible to ship to your country a remark will be visible in the top of the shopping cart once you are logged in or if you have selected the delivery country in the shopping cart. For questions please contact our customer service.

Import requirements are extremely strict for flower bulbs in particular. These requirements are different for each country and the additional costs for small orders relatively high. Because of this we ship flower bulbs only to countries within the European Union

Import requirements for sowing seeds are in general less strict, therefore we are able to ship most seeds also to the following countries:

Australiä

All seeds in our webshop except: click here for full exception list.

Canada

All seeds in our webshop except seeds of trees, shrubs, grain, bean, field bean (Vicia fabae), soya bean, corn, cabbage, Lolium (ryegrass) and Medicago (alfalfa).

Norway

All seeds in our webshop except seeds of Allium cepa, Allium ascalonicum, Allium porrum, Allium schoenoprasum, Lycopersicon esculentum (tomato), Triticum (wheat), Secale L. (rye) X Triticosecale. U

p to 25 bags of maximum 30 grams may be sent by mail or carried by travelers. (Personal Use Only)

Iceland

All seeds in our webshop.

Switserland

All seeds in our webshop.

Australiä

All seeds in our webshop except:

Agropyron spp., Arachis spp., Avena spp., Brachiaria spp., Cajanus spp., Calopogonium spp., Carthamus tinctorius, Cenchrus spp., Centrosema spp., Chloris spp., Cicer arietinum, Citrus spp., Cocos nucifera, Coffea spp., Cyamopsis tetragonoloba, Desmodium spp., Digitaria spp., Dolichos lablab, Glycine max, Gossypium spp., Helianthus annuus, Hordeum spp., Lactuca sativa, Leucaeana spp., Linum usitatissimum, Lotononis spp., Lycopersicon lycopersicum, Melilotus alba, melinis spp., Nicotiana spp., Oryza sativa, Panicum spp., Pennisetum spp. (except P. macrourum), Phaseolus spp., Pisum sativum, Pueraria spp., Ricinus communis, Secale cereale, Sesamum indicum, Setaria spp., Solanum tuberosum, Sorghum spp., Stizolobium spp. Stylosanthes spp., Triticum spp., Ulmaceae, Zea mays. Abrus precatorius, Acroptilon repens, Aegilops spp, Alhagi pseudalhagi, Allium vineale, Alternanthera philoxeroides, A.pungens, Ambrosia spp, Amsinckia spp, Baccharis halimifolia, Berberis spp., Bromus commutatus, Cabomba caroliniana, Cactaceae, Calotropis procera, Cardaria draba, Carduus nutans, Carthamus glaucus, C. lanatus, C. leucocaulos, Castanea spp., Cenchrus gracillimus, Centaurea solstitialis, Cestrum parqui, Chondrilla juncea, Cicer arietinum, Cirsium arvense, Citrus aurantium, C. limon, C. medica, C. paradisi, C. reticulata, C. sinensis, Cocos nucifera, Conium spp, Convolvulus arvensis, Cuscuta spp, Cyamopsis tetragonolobus, Cyperus aromaticus, Echium plantagineum, Eichhornia crassipes, Emex australis, Euphorbia lathyris, Fortunella spp., Haologeton glomeratus, Helianthus glomeratus, H. ciliaris, Heliotropium amplexicaule, Hibiscus cannabis, Humulus lupulus, Hydrilla verticillata, Hypericum perforatum, Ibicella latea, Iva axillaris, Lactuca pulchella, Lagarosiphon major, Lantana camara, Linaria dalmatica, Linum spp. (except L. usiatissimum), Malachra fasciata, Manihot esculenta, Medicago spp., Mimosa invisa, Mimosa pigra, Myriophyllum aquaticum, M. spicatum, Nassella trichotoma, Onobrychus viciifolia, Oryza rufipogon, Parthenium hysterophorus, Pennisetum macrourum, Persea americana, Picnomon acarna, Pistia stratiotes, Proboscidea louisianica, Prunus spp. Ricinus communis, Roroppa austriaca, Sagittaria graminea, S. montevidensis, Senecio jacobaea, S.pterophorus, Setaria faberi, Solanum carolinense, S. elaeagnifolium, Sonchus arvensis, Sorghum almum, S. halepense, Stipa brachychaeta, Stratiotes aloides, Taeniatherum caput-medusae, Toxicodendron radicans, Tribulus terrestris, Vicia faba, Vigna angularis, Wedelia glauca en Xanthium spp..

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